Order
Processing Time
3-5
normal working days (subject to product availability)
Once an
order has been shipped, Ensotech will send an email notification with
a tracking number to the customer. Please register an email address
which you will check regularly.
Customs
Declaration
Please
note that all shipment will declare as truth value and descriptions
for customs purposes.
Customers must bear all fees associated with
customs duties and VAT tax. If the parcel is held by customs due to
import duties and VAT tax requirements, it is the customer’s
responsibility to pay for all such additional fees.
Delivery
Time
Air
Mail: 15-30 days without tracking no. (Can't trace
on-line)
Registered Air Mail: 15-30 days with tracking no. (Can't
trace on-line)
EMS: 7-14 days with tracking number available to
trace the status thru Hong Kong Post Office online tracing
system
Refund
Once
an order has been shipped, Ensotech will not accept
refunds.
Shipping
/ Product Weight
The
weight listed on the product pages represented to the shipping
weight.
Un-deliver
& Return Parcel
To
prevent un-deliver and return parcel, always ensure given physical
consignee address, consignee name and valid contact umber.
Do not
provide post box
Always check the shipping details before logout
the shopping cart
If you are planning to move in the very near
future, do not make order until you have settled in your new
address.
Disregarding any reasons, the Company will be charged
the return delivery cost by our local Post Office for all undelivered
or unclaimed parcels. The customer should be responsible for return
delivery charge and re-shipment charge if parcels or goods returned
"UNCLAIM" or due to address related problem.
Postal Service Provider
All
orders will be shipped via Hong
Kong Post
as
the default postal service provider.
Methods of shipment could be selected from shopping cart and
relevant postal charge will be displayed accordingly.
If
you want to use other provider for your shipment, please contact
us
before placing order.
Liability
Shipment sent as “freight on board, freight collect” which means that buyer is responsible for freight charges and liable for the goods from seller outbound port until the package delivered. Ensotech Limited liable for the goods sent out from our warehouse until the goods being transported at outbound port.
Insurance
Any shipment and courier policies do not automatically insured, if you want to obtain insurance to cover your shipment please contact us before placing order. Please note Ensotech Limited is not the insurer to compensate with, insurance companies determine the final decision of the claim also the processing time.
Regarding to the Hong Kong Post Service their insurance cost, coverage, compensation, terms and conditions, please visit Hong Kong Speed Post Insurance Service.
If you decide to use other courier and their insurance service, please contact them to obtain the service before ordering.